Has your business been impacted by COVID-19 / CORONAVIRUS?

You may have heard that there’s a bit of a situation ongoing right now. We’re not here to provide medical advice. We don’t know what effect it is going to have on the economy, individual businesses, or society.

What we can offer is a reliable, cost-effective and consistent parcel collection service to support your business through what is looking likely to be a trying time, from both a logistical and economic point of view.

Whether you’re a retailer fulfilling online orders, an Amazon, eBay or Etsy seller, we’ve got you covered. We can collect your parcels, saving you the hassle of a Post Office visit, and unnecessary exposure to crowds, with a same-day pickup of items booked before noon.

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How we can help you in this crisis?

We understand that life, and your business, can’t be put on hold for an indeterminate period. The Collect Group have a nationwide network of collection agents who will make same-day collection of your parcels, and through our courier partners, we’ll ensure that you’re able to continue serving your customers as best as possible.

Business Open As Usual

We’re aware of the pain small business-owners can face when trying to get in touch with a courier to raise a query, rearrange a collection or locate a missing parcel. With The Collect Group, you’ll have a regular collection agent, and a dedicated account manager. No convoluted phone menus, no extended time on hold, just a single point of contact who will always do their very best to assist you, no matter how big or small your business.

Same Day Collection

We guarantee same-day collection for orders placed before noon, so you can continue to offer clarity and certainty on delivery times to your customers.

All of our drivers use a "Collection App" - so you will get an accurate ETA (so parcels can be safely left outside for collection). We will also send you a photo / digital receipt to confirm receipt.

National Coverage

The Collect Group has a network of very dedicated regional partners operating across the UK. So we can offer you a "local feel" with FULL NATIONAL and international coverage.

Parcels and Packets are processed into national sortation hubs on the same day as collection, so we are able to offer a full range of services including timed (pre 12), next day and economy services.

Simple Billing

We understand that uncertainty is a worrying factor, so we’re not looking to create more. You’ll get a bespoke quote, based on your volume of parcels sent, for a predictable weekly cost of sending out orders.

We’re committed to providing regular clear and unambiguous communication to our customers, as soon as we’re made aware of any change in circumstances which impacts on our ability to perform our service.

No on going contracts or minimum volumes, happy to support UK businesses at this time of need.

Dedicated Coronavirus Support Team

Call our dedicated support team on 0203 744 1448 or fill the form for an instant price/sign up.

Frequently Asked Questions

Can the virus be spread by parcels?

Various viral posts on social media have suggested that the Coronavirus can live on surfaces for up to 28 days, and therefore anyone receiving a parcel which has been in contact with a COVID-19 carrier is at risk. We’re not microbiologists or specialists in infectious diseases, but the advice from Public Health England is that there is no evidence to suggest that this is true.

The World Health Organisation (WHO) and Center for Disease Control (CDC) also share the view that there is minimal risk of anyone being infected by commercial goods packaging.

What if I’m / your collection agent is ill?

Our partners will be following Public Health England’s guidelines on “social distancing” and avoiding personal contact where possible. We will inform our customers of any change in circumstance where we’re unable to fulfil our service due to Coronavirus symptoms or diagnosis, and potential exposure of our customers, as a matter of urgency.

How will deliveries be handled?

For shipments sent on a service not requiring a signature, there is no challenge to existing arrangements and items can be left in a safe place. For shipments sent on a POD service, carriers are adopting various measures to give the best and most appropriate service to the sender and the receiver. Generally, this means knocking and stepping back, and taking details of the person answering, so that a name can be entered or endorsed, and then a system message is entered for delivery being completed but no signature gained. The idea is obviously to minimise contact and avoid handling of the handheld terminals.