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Collecting items from your home

Whereas many large courier companies will charge extra for home pickups, or require a minimum sending volume, we’re different. We’ll collect from your home, no problem. You’ll get accurate communication to let you know when your driver is en route, and they’ll respect social distancing guidelines when collecting your parcels. If you’re unlucky enough to still be at work, we can collect from there too! Just let us know where to be, and we’ll be there.

Collecting items the same day

Larger couriers will charge a premium for same-day collections, if they offer them at all, or require a minimum volume commitment – whereas The Collect Group, for all collections booked before 12 noon, will provide same-day collection. With nationwide coverage, our delivery partners will then get your item to its destination, with full tracking available to both you and the recipient.

Continueing to provide the same great service

Although we’ve had to make some adjustments to deal with the Coronavirus outbreak, we’re still committed to supporting UK residents by ensuring fast, reliable and safe delivery of their parcels. We’re currently unable to guarantee a signature as Proof of Delivery as our delivery drivers would normally use a handheld device to obtain a signature – for hygiene and safety reasons, these will not be handed to customers during the outbreak. However, our delivery partners will endeavour to obtain a “next best” method of POD, such as a photo, or logging the name of the person accepting the delivery. You’ll still have access to our easy-to-use portal and our customer service team.

Saving you time and hassle

If you can’t get out due to looking after children now the schools are closed, we can pick up from your home. Our portal is intuitive and easy to use, and provides you with plenty of sending options, as well as access to up-to-date tracking information, and our rapid-response customer service team.

We’re committed to providing regular clear and unambiguous communication to our customers, as soon as we’re made aware of any change in circumstances which impacts on our ability to perform our service.

No on going contracts or minimum volumes, happy to support UK businesses at this time of need.

Dedicated Coronavirus Support Team

Call our dedicated support team on 0203 744 2053 or fill the form for an instant price/sign up.

Frequently Asked Questions

Can the virus be spread by parcels?

Various viral posts on social media have suggested that the Coronavirus can live on surfaces for up to 28 days, and therefore anyone receiving a parcel which has been in contact with a COVID-19 carrier is at risk. We’re not microbiologists or specialists in infectious diseases, but the advice from Public Health England is that there is no evidence to suggest that this is true.

The World Health Organisation (WHO) and Center for Disease Control (CDC) also share the view that there is minimal risk of anyone being infected by commercial goods packaging.

What if I’m / your collection agent is ill?

Our partners will be following Public Health England’s guidelines on “social distancing” and avoiding personal contact where possible. We will inform our customers of any change in circumstance where we’re unable to fulfil our service due to Coronavirus symptoms or diagnosis, and potential exposure of our customers, as a matter of urgency.

How will deliveries be handled?

For shipments sent on a service not requiring a signature, there is no challenge to existing arrangements and items can be left in a safe place. For shipments sent on a POD service, carriers are adopting various measures to give the best and most appropriate service to the sender and the receiver. Generally, this means knocking and stepping back, and taking details of the person answering, so that a name can be entered or endorsed, and then a system message is entered for delivery being completed but no signature gained. The idea is obviously to minimise contact and avoid handling of the handheld terminals.